Friday, February 27, 2009

Orlando Sentinel - Disney hotels begin online check-in on Tourism Central Florida

As a technology person, this is the type of thing that I love to see Disney doing. It not only makes the guest experience better, but it probably helps them save money, too.

Orlando Sentinel - Disney hotels begin online check-in on Tourism Central Florida

Walt Disney World said today it has begun allowing guests at its hotels and time shares to check-in online up to 10 days before they arrive at the resort.

Designed to speed the check-in process – and make it more automated – the service allows Disney guests to provide check-in information, register the names of everyone in their party, advise the hotel of their arrival times and request room preferences (though Disney says requests are not guaranteed). Guests can also opt to provide a credit card number ahead of time to cover room charges during their stay.

Once they arrive at the resort, Disney says the pre-checked-in guests will visit a special welcome center where their room keys and other material will already be waiting. Meeting planners can also arrange private group check-ins at Disney resort convention centers or other spots.

The online check-in service is “the latest benefit created as part of our continuous effort to provide a seamless and hassle-free arrival experience for our guests as they begin their Disney vacation,” Kevin Myers, Disney World’s vice president of resort operations, said in a prepared statement.

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