Last year we planned a family trip that included my parents. The first day at the parks, my mom started feeling poorly. She was having shortness of breath and seemed to have symptoms of low blood pressure. Eventually, she decided she should go to the first aid station just to make sure it wasn't something serious (like a heart attack or something).
The cast members at the first aid station were not able to do much more than check her blood pressure and do an EKG, but they recommended that she go to the hospital to have things checked out.
It was a pretty scary start to our vacation to say the least. However, I was so impressed with Disney's response. Not only did they pay for her ambulance ride to the hospital, they added a day back onto my parent's tickets so they wouldn't lose a day of admission. They did this even though it was early afternoon before they went to the first aid station. That was exceeding expectation, which I realize is something Disney always strives to do.
Everything turned out ok and my mom was fine, although they decided to go home right after she got out of the hospital rather than finish their trip. It was sad that they weren't able to enjoy more time with their grandkids, but Disney's simple gestures really helped ease the pain some.
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